Last updated: October 2025

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Midlands Waste Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our website or our services.

 

1. Information We Collect

 

We collect information to provide and improve our services. 

 

a. Personal Information

Collected when you contact us, request a quote, or subscribe to a service:

• Full name

• Email address

• Phone number

• Billing or service address

• Payment details (processed securely by our payment provider)

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b. Automatically Collected Information

When you browse our website:

• IP address

• Browser type and device details

• Pages visited and time spent on site

• Cookies and similar technologies (see Section 7)

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2. How We Use Your Information

We use your data to:

• Provide and manage our waste collection and cleaning services

• Process payments and manage your account

• Respond to enquiries and provide customer support

• Send service updates and reminders

• Improve our website experience and service quality

• Comply with legal and regulatory requirements

We do not sell or share your personal information for marketing purposes.

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3. Sharing Your Information

We may share your data only when necessary to deliver our services or to meet legal requirements.

This may include:

• Trusted service partners, such as waste collection teams or payment processors

• Regulators or legal authorities, when legally required

All partners must process your data securely and in compliance with UK GDPR.
We will never sell or trade your data.

 

4. Data Security

We take appropriate security measures to prevent unauthorised access, alteration, or disclosure of your data.
Payment details are processed through secure, compliant systems such as Stripe, Wix Payments, or PayPal, and are never stored directly on our servers.
Access to personal data is restricted to authorised staff only.

 

5. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion (“right to be forgotten”)

• Object to certain processing

• Withdraw consent for marketing communications

To exercise these rights, contact us at info@midlandswastesolutions.co.uk.

 

6. Data Retention

We retain personal data only as long as necessary to:

• Deliver our services

• Meet legal, tax, or accounting obligations

• Resolve disputes or enforce agreements

After this period, your information is securely deleted or anonymised.

 

7. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, performance, and user experience.
Cookies help us understand how visitors interact with our site and allow certain features (such as forms or bookings) to work properly.

You can control or disable cookies in your browser settings.
Disabling cookies may limit certain site features.

 

8. Links to Other Websites

Our website may contain links to external or third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage users to review each site’s Privacy Policy before sharing personal data.

 

9. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Significant updates may also be communicated via email if appropriate.

 

10. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact:
📧 info@midlandswastesolutions.co.uk