​Last updated: October 2025

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At Midlands Waste Solutions, we aim to provide reliable, high-quality waste management and cleaning services. This Refund Policy outlines how we handle cancellations, missed collections, and refund requests.

 

1. General Policy

• All services — including bin cleaning, waste removal, and surface cleaning — are billed in GBP (£).

• Refunds are assessed on a case-by-case basis and processed via the original payment method.

• Refunds are only provided when Midlands Waste Solutions fails to deliver a service due to our error.

• We strive to resolve all customer issues promptly, fairly, and professionally.

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2. Subscription Services

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a. Billing

• Subscription payments (for bin cleaning and collection) are processed monthly in advance.

• Payments are made automatically via card or direct debit.

 

b. Cancellations

• Customers may cancel their subscription with 30 days’ written notice by email.

• No refunds are issued for partial months or unused weeks once payment has been processed.

• Services may continue until the end of the paid billing period.

 

c. Missed Collections

If we miss a scheduled collection or cleaning due to our fault, we will:

• Reschedule the service at no extra cost, or

• Offer a pro-rata refund or credit for the missed service.

 

If a collection is missed due to customer error such as blocked access, overweight bins, or unsafe conditions — no refund or credit will be issued.

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d. Bin Deposits

• A £100 refundable deposit applies to all bin subscription plans.

• Deposits are refunded once the bin is returned in good condition, and the account is fully settled.

• The deposit will not be refunded if the bin is lost, stolen, or damaged beyond reasonable wear and tear.

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3. One-Off Services & On-Demand Services

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a. Bookings & Deposits

• Some one-off or on-demand jobs may require a deposit to secure the booking.

• Bookings cancelled more than 24 hours before the scheduled time receive a full refund.

• Bookings cancelled within 24 hours of the scheduled time may incur a 50% cancellation fee or result in loss of deposit.

• Once a service has been completed, no refunds will be issued.

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b. Service Access

• If waste or property access is blocked at the time of service, additional charges may apply.

• In such cases, the visit may be treated as completed, and no refund will be provided.

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4. Service Quality

If you are dissatisfied with any completed service, please contact us within 48 hours of the appointment.
We will review your concern and may offer:

• A complimentary re-service, or

• A partial refund or credit, depending on the issue.

All complaints are handled promptly and fairly.

 

5. Non-Refundable Items

Refunds will not be issued for:

• Partial or unused subscription periods

• Cancellations made after the team has been dispatched

• Customer errors (e.g., wrong address, inaccessible bins, missed appointments)

• Services missed due to hazardous or unsafe site conditions

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6. How to Request a Refund

To request a refund or credit, please contact us by email at:
📧 info@midlandswastesolutions.co.uk

Please include:

• Your full name

• Service address

• Payment reference

• Description of the issue

Refunds are typically processed within 5–10 business days using the original payment method.